Dear Sirs,
sending this letter to each according to competence and within the possibilities of each hoping to raise awareness and bring to a personal issue following the purchase of a TV and Samsung, according to a recent consultation with its own forum, applicant for a wide audience of clients Samsung.
Specifically, less than two years ago I had a gift a 37 inch TV Samsung LE37M86BDX-XEC type with built-in digital terrestrial.
The reasons for my choice-the gift has been "commissioned" - related mainly to the fact that, beyond the technical characteristics of the television undoubtedly possessed, offered, including the basic equipment, digital integrated terrestrial and feature full HD.
Unfortunately, and I found only recently and only after the transition to digital terrestrial television throughout the territory of Campania (region in which I reside), I had the great displeasure to verify that none of the two features (digital and full HD) is used from the unit.
I mean
• with regard to digital TV, channel tuning (and hence the utopian storage of the various lists of favorite groups or not), is lost whenever turn off the TV (even in standby mode!). So always, several times a day. Result is that defection ad ogni accensione del televisore, devo effettuare, come fosse la prima volta, la memorizzare di tutti i canali.
•    circa la caratteristica full HD, anche qui con non poca amarezza da parte mia, ho dovuto constatare che i vari canali Rai HD (credo unica azienda ad offrire tale possibilità) non sono visibili.
Ho tempestivamente contattato il numero verde della Samsung (800-7267864) dal quale, dopo aver avuto assegnato un numero cliente (2303604548), ho appreso che tutto dipende dalla versione del software. Ho pertanto ricevuto dall’operatore le dovute  istruzioni per effettuare l’aggiornamento del software (da effettuare solo in determinati times and only on certain channels).
operation performed systematically and personally for over a month now (I am an optimist by nature) but always with negative results: "I do not update this software! After the umpteenth phone call assistance
Samsung, I was put on the waiting list (now about a week) to be contacted by a mysterious service center that will make an appointment with a technician (in charge) in order to carry out ' Update on the spot.
Moral of the story, I have a Samsung unit that the state of things is useless! This also and especially in view of the fact that not everyone is able, condizione e con il tempo necessario a effettuare la memorizzazione di tutti i canali televisivi.
Mi troverò costretto, se lo stato delle cose persiste o viceversa se il preventivo dell’assistenza supera i 20 euro, ad acquistare, mio malgrado, un ennesimo decoder esterno (con antiestetici collegamenti+ennesimi telecomandi). 
Non sono un legale, ma a lume di ragione ho una netta sensazione di essere stato frodato, preso in giro!
P.S.: il Protocollo  d'intesa DGTVi - ANIE (parliamo dell’anno 2005!!) intende favorire un confronto continuo tra le esigenze dei produttori e le strategie dei broadcaster, perché i decoder e la loro evoluzione, follow that the rules of the market and at the same time the needs of consumers ("all decoders must be able to receive all services and all services").
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